I, Rajesh Kumar Joseph has purchased as samsung led tv which was delivered to me on August 18 2017. I was totally happy with the Tv. Suddenly 6 of September evening Tv got off, I don't know what then I have checked all the cables and points . Everything was correct only but Tv was not on, so I called your engineer. He also said the same things to do check all cables. After that He have check warranty and all. After all checks done finally he said sir your waarnty period got over by last month so you need to pay 299 for visiting cost after that if your gonna service you need to pay 1200 and spare cost.
I said ok and they send your service person Morning then he visit my home and checked my Tv and said sir you need to change board of your Tv that cost comes around 5000 i asked him 1st tell me that what happen for my tv suddenly he said again board problem so we need to change that.
I was not happy with that then I asked him this what your Samsung Tv quality?? Not even 14 months still I'm paying my emis for that now your saying need to change this..
He said sorry I'm not responsible person for that you can talk to Samsung head office . I said ok.
So now I'm asking you that sir, is that your Samsung Tv worth for only one year???
Because I didn't broken that Tv I didn't done anything wrong in that Tv then how come Board will go off??
Hance I receive call from helpline Yesterday, He said our person will call and updates things but
so far I didn't receive any thing from your side.
Hance I asked for escalation Matrix and email id of your MD & CEO he bluntly told me that you can do that and will give it to me if you want.
I need email id & contact no of head India Operations or MD & CEO of Samsung. I also work for service industry but never give such rubbish answers also this is a pathatic service level from a company like samsung.
Please let me know if you are unable to provide me that so I can escalate the matter to Consumer Board, Govt of India.
Hope you understand my issue also can pull out recording in 24hrs of the call which I made to your service center through which you will come to know that it was kept abruptly, which is not a good gesture for a consumer brand like samsung.
Waiting for an early revert...
Regards
Rajesh Kumar Joseph
Sr.
No.RegionStateCityOffice TypeAddress1
North
Delhi
Delhi
Registered Office
Samsung India Electronics Pvt. Ltd.,
DLF Center, Sansad Marg,
Cannought Place, New Delhi
2
North
Haryana
Gurgram (4)
Head Office/
North RO/
Gurugram BO
/Delhi BO
Samsung India Electronics Pvt. Ltd.,
20-24 Floor Two Horizon Center,
DLF Phase-V, Sector-43,
Gurugram, Haryana 12200
3
North
Uttar Pradesh
Agra
Branch Office
Samsung India Electronics Pvt. Ltd.,
6th Floor, Ashok Cosmos Mall,
129/8, Sanjay Place, Agra 282001
4
North
Uttar Pradesh
Ghaziabad
Branch Office
Samsung India Electronics Pvt. Ltd.,
C-2,Mahaluxmi Mall Fourth Floor,
Raj Nagar, Ghaziabad,
Uttar Pradesh - 201001
5
North
Uttar Pradesh
Lucknow
Branch Office
Samsung India Electronics Pvt. Ltd.,
3rd Floor, BBD Viraj Tower
Vibhuti Khand, Gomti Nagar,
Lucknow - 226010
6
North
Uttar Pradesh
Varanasi
Branch Office
Samsung India Electronics Pvt. Ltd.
6th Floor, Arihanth Complex,
Sigra - Varanasi - 221010 Uttar Pradesh
7
North
Punjab
Chandigarh
Branch Office
Samsung India Electronics Pvt. Ltd.,
Elante Office Block, A501-503,
5th Floor, Plot No-178-178A,
Industrial Area, Phase-1,
Chandigarh 160002
8
North
Punjab
Ludhiana
Branch Office
Samsung India Electronics Pvt. Ltd.,
Sandhu Tower, 2nd floor,
B-XX-3369, Gurdev Nagar,
Ferozepur Road, Ludhiana - 141001
9
North
Uttarakhand
Dehradun
Branch Office
Samsung India Electronics Pvt. Ltd.,
2nd Floor, Plot No. - 74,
Shriram Arcade Centre Rajpura Road,
Dehradun, Uttrakhand 248001
10
North
Jammu &
Kashmir
Jammu
Branch Office
Samsung India Electronics Pvt. Ltd.,
2nd Floor, TRG Building,
29 GMC, Rail Head Complex,
Jammu 180012
11
North
Rajasthan
Jodhpur
Branch Office
Samsung India Electronics Pvt. Ltd.,
3rd Floor, Harnath Tower,
PWD Road, Jodhpur - 342001
12
North
Rajasthan
Jaipur
Branch Office
Samsung India Electronics Pvt. Ltd.,
2nd Floor, Sun & Moon Chambers,
Plot no. - S-4, Linking Road,
Gopalbari Near Ajmer Flyover,
Jaipur
13
North
Rajasthan
Udaipur
Branch Office
Samsung India Electronics Pvt. Ltd.,
Office No-204, Apex Chambers,
4C Madhuban, Udaipur - 313001
14
East
West Bengal
Kolkata (2)
Regional Office/
Branch Office
Samsung India Electronics Pvt. Ltd.,
C/O AWFIS Space Solutions
Private Limited Godrej Water Side,
Tower 2 , 12th floor, Saltlake,
Sector V , Kolkata – 700091
15
East
West Bengal
Durgapur
Branch Office
Samsung India Electronics Pvt. Ltd.,
Pinnacle Infotech Building,
3rd Floor, City Centre,
Durgapur 713216
16
East
Odisha
Bhubaneswar
Branch Office
Samsung India Electronics Pvt. Ltd.,
Odyssa Business Center,
Shop No. 1 to 7, Ground Floor,
Rasulgarh , NH-5,
Bhubaneswar-751010
17
East
Assam
Guwahati
Branch Office
Samsung India Electronics Pvt. Ltd.,
Adityam Building,
5th Floor ( Above KFC ),
Borthakur Mill Road, Ulubari,
Guwahati - 781007 (Assam)
18
East
Bihar
Patna
Branch Office
Samsung India Electronics Pvt. Ltd.,
4th & 5th Floor,
Vasundhara Metro Mall,
East Boring Canal Road,
Patna, Bihar - 800001
19
East
Jharkhand
Ranchi
Branch Office
Samsung India Electronics Pvt. Ltd.,
Nile Complex, 4th Floor,
Old HB Road, Kantatoli,
Ranchi - 834001
20
West
Maharashtra
Mumbai (2)
Regional Office/
Branch Office
Samsung India Electronics Pvt. Ltd.,
27 th Floor Oberoi Commerz ll ,
Internatonal Business Park ,
Oberoi Garden City Off
Western Express Highway,
Goregaon (East) Mumbai 400063
21
West
Maharashtra
Kohlapur
Branch Office
Samsung India Electronics Pvt. Ltd.,
Dattawad Renaissance,
C.S. No.-334, E- Ward,
Station Road, Shahupuri,
Kolhapur 416001
22
West
Maharashtra
Nagpur
Branch Office
Samsung India Electronics Pvt. Ltd.,
54/3, Artefact Tower, Block No. - 108,
Chhatrapati Square, Wardha Road,
Nagpur (MAHARASHTRA)- 440015
23
West
Maharashtra
Pune
Branch Office
Samsung India Electronics Pvt. Ltd.,
Parakh House, 1st & 2nd Floor,
CTS No. -1, Boat Club Road,
Pune 411001
24
West
Maharashtra
Aurangabad
Branch Office
Samsung India Electronics Pvt. Ltd.,
1st Floor, Aurangabad Business Center,
Adalat Road, Opposite Dist. Court,
Near man mnadir Travels,
Aurangabad 431001
25
West
Gujarat
Ahmedabad
Branch Office
Samsung India Electronics Pvt. Ltd.,
Shapath 5, Office No 404-408,
4th Floor, S G Highway,
Ahmedabad 380015
26
West
Gujarat
Surat
Branch Office
Samsung India Electronics Pvt. Ltd.,
107, 1st Floor, Trinity Business Park,
Madhuvan Circle, L P Savani Road,
Adajan, Surat 395009
27
West
Madhya
Pradesh
Bhopal
Branch Office
Samsung India Electronics Pvt. Ltd.,
Surya Tower, 1st Floor,
Plot No E 5/7, Bittan Market,
opp Habib Ganj Police Station,
Bhopal 462001
28
West
Madhya
Pradesh
Indore
Branch Office
Samsung India Electronics Pvt. Ltd.,
Office No 101, 102 & 103,
Brilliant Titanium, Plot No 9,
Scheme No 78, Part II,
Indore-452010
29
West
Chhattisgarh
Raipur
Branch Office
Samsung India Electronics Pvt. Ltd.,
1st Floor, Motimahal Palladium,
V.I.P. Square, GE Road, Telibandha,
Raipur (Chhattisgarh)-492001
30
South
Tamil Nadu
Chennai (2)
Regional Office
/Branch Office
Samsung India Electronics Pvt. Ltd.,
Express Avenue Chambers,
10 Floor, Tower -2, No. 49-50L,
Whites Road, Royapettah ,
Chennai, 600014
31
South
Tamil Nadu
Madurai
Branch Office
Samsung India Electronics Pvt. Ltd.,
No. - 9D, Arunachalam Towers,
By-pass Road, Upstairs toAxis Bank,
Madurai, Tamilnadu 625010
32
South
Kerala
Cochin
Branch Office
Samsung India Electronics Pvt. Ltd.,
Sales Office - Door No. 37/993E,
(52/1339-C), Second Floor,
Arya Bhangi Pinnacle, SA Road,
Elamkulam, Cochin 682020.
33
South
Karnataka
Bangalore
Branch Office
Samsung India Electronics Pvt. Ltd.,
No.12, SA 1, 3rd Floor,
Subramanya Archade,
Bannerugatta Road,
Opposite to Jal Bhavab,
Bangalore 560029
34
South
Telangana
Hyderabad
Branch Office
Samsung India Electronics Pvt. Ltd.,
1-10-39 to 44, Gumidelli Towers,
3rd Floor, Begumpet,
Hyderabad 500016
35
South
Andhra Pradesh
Vijayawada
Branch Office
Samsung India Electronics Pvt. Ltd.,
D.No.73-1-10/1,73-1-13,3Rd Floor,
M.G.Road, Opposite Durga Mahal Theatre,
Patamata, Vijayawada -520010
NameContactOpening HoursEmailAddress[Samsung smart plaza]
razzle dazzle electronic
Kamalsrazzledazzle [at] yahoo [dot] Com
F-3/31,krishna nagar,
delhi-110051, delhi,
delhi, 110051
[Samsung smart cafe]
siyaram brothers
011-23321066
11:00 am-9:30 pm
Samsung [at] siyarambros [dot] net
N-22, outer circle,
connaught place, delhi,
delhi, 110001
[Samsung smart plaza]
j m d enterprises
9810100211,
011-43583246
Sansungjmd [at] gmail [dot] Com
3575-76/2,Netaji subhash
marg darya ganj,new delhi,
delhi-110002, new delhi, delhi
[Samsung smart cafe]
phonestore
011-23270203/
011-23267067/
9810050365
11:00 am-9:30 pm
Phonestore [dot] Agarwal [at] gmail [dot] Com
4935/3, Hotel flora building,
dayanand road, darya ganj, delhi,
delhi, 110002
[Samsung smart cafe]
rishabh communication
011-25801946/
9958519781
11:00 am-9:30 pm
Rishabhcommunication2011 [at] gmail [dot] Com
6 65 Wea, gurudwara road,
karol bagh near jassa ram
hospital, delhi, delhi, 110005
[Samsung smart cafe]
winspir communications
011-45656115/
9953032172
11:00 am-9:30 pm
Sam [dot] Cafe88 [at] gmail [dot] Com
6/84, Main shankar road,
old rajender nagar, delhi,
delhi, 110060
[Samsung smart cafe]
yours communications
9899488588/
9899498995/
9213752366
Yourscommunication [at] gmail [dot] Com
6/146, Geeta colony,
delhi, delhi, 110031
[Samsung smart cafe]
agmatel india pvt. Limited
9818921227/
9911972195
Samsungvm [at] agmatel [dot] Com
B33, laxmi nagar, opposite
metro pillar 44, vikas marg,
delhi, delhi, 110092
[Samsung smart plaza]
prince digital world
9891748274
Princedigitalworld55 [at] gmail [dot] Com
E-55, main vikas marg,
laxmi nagar, delhi - 110092,
new delhi, delhi
[Samsung smart plaza]
mohanji electronics
9810300138/
011-22424738
Mohanjielectronics [at] gmail [dot] Com
F-49a, main road, near f-block
bus stand, jagat puri, new
delhi- 110051, new delhi, delhi
[Samsung smart cafe]
R.V enterprises
9818404241/
8800599861
10:00 am-9:00 pm
Rventerprises1969 [at] gmail [dot] Com
Cottage no 18, opp d block,
west patel nagar, delhi,
delhi, 110008
[Samsung smart cafe]
amazon shopee
7503851000/
9810619843
Amazonshoppe73 [at] gmail [dot] Com
73, Khanna market, lodhi
road, delhi, delhi, 110003
[Samsung smart cafe]
south port retail
8287267864/
011-47566677/
9871646532
Southportretail [at] gmail [dot] Com
23, Veer savarkar block,
shakarpur, vikas marg, delhi,
delhi, 110092
[Samsung smart cafe]
R.V enterprises
10:00 am-9:00 pm
rventerprises1969 [at] gmail [dot] com
Cottage No. 18, West Patel
Nagar, Delhi, Delhi, 110008
[Samsung smart cafe]
agmatel india pvt ltd
9871426711/
9873546414
Samsungv3s [at] gmail [dot] Com
G-119, v3s mall laxmi nagar,
vikas marg, delhi, delhi,
110092
Samsung smart plaza -
electronics vilaa
9716285621
10:30am-9:30pm
Neerajaggarwal92 [at] gmail [dot] Com
B5a, main road, kanti
nagar, delhi- 110031, delhi,
delhi, 110031
[Samsung smart plaza]
sahil electronics
011-26111349/
011-24102699
Amitsinghal18 [at] yahoo [dot] Com
Shop no - 69, sarojni nagar
- main market, new delhi,
delhi, 110023
[Samsung smart cafe]
satguru teleworld
9811411140/
9811411140/
8860578110
Satguruteleworld [at] gmail [dot] Com
1/6960B, east rohtash nagar,
shahdara, delhi, delhi, 110032
[Samsung smart plaza]
walia electronics
8860213733
Waliaelectronics [at] yahoo [dot] Com
Bishan singh market, rohtash nagar,
opposite canara bank, babarpur road,
mohan park, rohtash nagar, shahdara,
new delhi, delhi 110032, new delhi,
delhi
[Samsung smart plaza]
mtk electronics
9873237349/
9810060428
Gopmaheshwari [at] gmail [dot] Com
C-495, opposite rajiv raj bajaj,
chajjupur colony,main 100 foot road,
shahdara,delhi,delhi-110032, new delhi,
delhi
[Samsung smart cafe]
star mobitel ltd
011-46848484/
9650848484/
9266888155
Samsung [at] starmobital [dot] Net
Ug-231 dlf, dlf promenade mall,
vasant kunj, delhi, delhi, 110070
[Samsung smart cafe]
star mobitel ltd
9650828282/
011-46828282/
9999263323
Samsung [at] starmobital [dot] Net
E 32 - south ex part
2, delhi, delhi, 110049
[Samsung smart cafe]
buddy retail pvt.Ltd
9015160088/
9650852685
Storemanagerlajpatnagar [at] gmail [dot] Com
K-17, ground floor, lajpat
nagar 2, new delhi -110024,
new delhi, delhi, 110024
[Samsung smart cafe]
techniza
9910655963/
011-40199563
11:00 am-9:00 pm
Techniza [dot] Smartcafe [at] gmail [dot] Com
630,Mukherjee nagar near
batra cinema, delhi, delhi,
110009
[Samsung smart cafe]
impressions
011-22391520/
9999818781/
9999539533
Impressions [dot] Moto [at] gmail [dot] Com
520 A-1, street no. 2, Main
60 feet road, vishwas nagar,
shahadara, delhi, delhi, 110032
[Samsung smart cafe]
benz india pvt ltd
9818333334
10:30 am-9:00 pm
Sales [at] benzindia [dot] Com
C 126, naraina industrial
area phase-1, delhi, delhi,
110028
[Samsung smart plaza]
aarco one
9999219900,
011-41027500
Aarco [dot] Newdelhi [at] gmail [dot] Com
I-3 lajpat nagar ii.
New delhi 110 024,
new delhi, delhi
[Samsung Smart Plaza]
Bhai Distribution
9711961108
10:30am-9:30pm
bhaidistribution [at] gmail [dot] com
A-112, Ground Floor, Group
Industrial Area, Wazirpur,
New Delhi, Delhi, 110052
[Samsung Smart Cafe]
Prakash Trading Company
011-41044696/
9810163611/
8587873201
Ptcsamsungsmartcafe [at] Gmail [dot] Com
13/3/4, Yusuf Sarai Market,
Delhi, Delhi, 110016
[Samsung Smart Cafe]
Mobile Nation
9650929398/
9654881187
Mobilenation13 [at] Gmail [dot] Com
C3/338, Yamuna Vihar,
New Delhi, Delhi,
Delhi, 110053
[Samsung Smart Plaza]
Mg Ezone-Yusuf Sarai
9810004005
Mgezone [at] Yahoo [dot] Com
4, Dav School Bldg. Yusuf Sarai.
Near Green Park Metro Station.
New Delhi 110 016., New Delhi,
Delhi
[Samsung Smart Plaza]
R.P.G.Electrade Pvt.
Ltd.-R.K. Puram
9871389744
Rpgelectradepvtltd [at] Live [dot] In
D-50 Mohan Singh Market.
Sec-6 Rk Puram. New Delhi
110 022, New Delhi, Delhi
[Samsung Smart Plaza]
J. Parsad Amp Co. Pvt.
Ltd., Bali Nagar
011-45017101
Bali [at] Jpcplonline [dot] Com
Bakshi House,Bali Nagar,
New Delhi, Delhi,
Delhi, 110085
[Samsung Smart Plaza]
Kbm Electronics-New
Friends Colony
011-46012996
Mohibur [at] Kbmelectronics [dot] Com
New Friends Colony Delhi,
2/2 Sarai Julana Opp Surya
Hotel-25, New Delhi,
Delhi, 110044
[Samsung Smart Cafe]
Guru Kripa Enterprises
011-42240023/
8130314444
12:00am-9:00 pm
Gurukripaenterprises1313 [at] Gmail [dot] Com
Shop No 2,3,4, Bn Block,
Shalimar Bagh, Delhi,
Delhi, 110088
[Samsung Smart Plaza]
Neelkanth Marketting
9811555678
Jatin_Vij_5678 [at] Yahoo [dot] Com
A-12 Majlis Park,
Adarsh Nager,Delhi,
Delhi, Delhi
[Samsung Smart Cafe]
Buddy Retail Pvt. Ltd
011-49054089/
9999655003/
9953754427
Storemanagergk1 [at] Gmail [dot] Com
M-10, M Block,Greater
Kailash Part 1, Delhi,
Delhi, 110048
[Samsung Smart Cafe]
Buddy Retail Pvt.Ltd.
-Rajouri Garden
011-45594381
11:00am-9:30 pm
Samsungstore [dot] Rajouri [at] Gmail [dot] Com
A2/40, Rajouri Garden,
Main Market, Delhi 110027,
Delhi, Delhi, 110027
Customer can contact customer service team via below modes & expect a response within 48 hours.
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If customer query remains unresolved, than customer can escalate the matter to
Grievance Officer.
Customer can contact Grievance Officer,
Headquarters
Samsung India Electronics Pvt. Ltd.,
20-24 Floor Two Horizon Center,
DLF Phase-V, Sector-43,
Gurugram, Haryana 122002
Samsung India Electronics Pvt. Ltd.,
DLF Center, Sansad Marg,
Cannought Place, New Delhi